Skip links

Category: Startup consulting

How to Deal with Difficult Customers?
How to Deal with Difficult Customers: A Guide for Customer Service Reps

How to Deal with Difficult Customers: A Guide for Customer Service Reps

in Tags

Dealing with difficult customers is an inevitable part of working in customer service. Even the most patient and professional reps will eventually encounter someone who is rude, demanding, or unreasonable. While these interactions can be frustrating, there are ways to handle them effectively and maintain

introduction to negotiation
Introduction to Negotiation: How to Use Information, Time & Power to Get What You Want

Introduction to Negotiation: How to Use Information, Time & Power to Get What You Want

in Tags

Negotiation is all around us. We negotiate with our spouses about household responsibilities, with our bosses about salaries and vacation time, and with our kids about bedtimes and video game limits. But few of us have really spent time thinking about how to negotiate more